Redeeming Mileage JAL Group International Upgrade Awards

Eligible Routes
  Japan Airlines (JAL) International Routes logo
  JALways International Routes
* Flights without a higher class of service are not eligible.
* Upgrade awards are not available on Japan domestic routes.
* For code-share flights operated by other carriers, flights and sectors that can be used with international award tickets and upgrade awards are restricted.
* Some other sectors may not be eligible. Eligible sectors/routes are subject to change.

Tickets Eligible for Upgrade Awards
Tickets eligible for Upgrade Awards
Tickets with booking classes J/C/D/Y/B/H/K/L/W printed in the CLASS column of tickets.
(Executive class normal fares, JAL Business Saver fares, JAL Business Saver 21 fares(limited to departure from Japan between January 1 and March 31, 2009), JAL Business Saver 14 fares, JAL Business Saver 28 Weekend Stay(from July 01, until September 30, 2009, onboard basis), Economy class normal fares, JAL Economy Saver Flex fares, JAL Economy Saver Premium fares, IATA PEX, JAL Economy Saver fares, JAL Goku 7 Select fares, etc.)
Tickets not eligible for Upgrade Awards
Tickets for individual or group inclusive tour fares, JAL Goku fares (excluding JAL Goku 7 Select fares), special discounted fares, JMB award tickets or tickets subject to special provisions.

Required Mileage
Please refer to the "JAL Group International Upgrade Award Chart".
*  One-way upgrade awards require one-half the mileage of round-trip upgrade awards. Refer to the notes in the chart for some exceptions.
*  Awards issued for children and infants require the same mileage as those issued for adults.

Restricted Travel Dates for Awards
Please refer to the "Restricted Travel Dates for JAL Group International Award Tickets/Upgrade Awards".
At other times the number of seats available for award travel may be limited, or may not be available.

validity
Upgrade awards are valid only for the flight and date originally reserved, Failure to travel on the reserved flight and date will result in forfaiture of the award. Only for the case of changes to reservation for the new flights is confirmed before boarding, upgrade awards will be valid for 1 year from the date mileage is deducted ( the date the award is issued ), provided it is within the validity of the ticket you purchased.

Conditions for Using Awards
Please refer to conditions when applying for awards through our website.
Itineraries
Upgrade awards are available for either round-trip or one-way travel.
All flights must be confirmed in the upgraded class of service at the time mileage redemption. When using upgrade awards, all of the restrictions and conditions of travel for the ticket purchased will apply.

The number of flight sectors allowed
A maximum of 3 flight sectors are allowed for each one-way upgrade award.

Combining upgrade awards
2 upgrade awards may not be combined for an upgrade from Economy (Y) class to First (F) class.

Changes to Upgrade Awards After Mileage Redemption
Change to flight number and flight date are permitted if the provided fare rule of purchased ticket allows and date change the reservation for the new flight is confirmed before boarding. Please note that airport office counter cannot handle these changes.
Changes to the traveler's name, the flight sector, the class of service, reversing the direction of travel, exchange of awards and open itinerary are not permitted.
* "Mileage Reinstatement Service for Unused Awards" is applicable in case of cancellation of unused award tickets. Members are responsible for all the mailing costs of award tickets sent to JAL Group office of your membership registration.

How to Request and Receive Upgrade Awards
To request for Upgrade Awards, please have your airline ticket/e-ticket reciept ready and visit JAL's website, or call the JMB Center/JMB Award Ticket Reservation Desk of your region.
Please click here for other details regarding how to request and recieve awards
"Same Day Upgrade Application at the airport for JAL Group International Flights" may apply. Please click here for details.
※  Incase of waitlisted upgrade reservations, please confirm at the time of check-in. Mileage will be redeemed and necessary arrangements for award ticket issuance will be made when the upgraded seat is confirmed.

・  The following Airport Passenger Taxes will be necessary on the day of departure for Upgraded tickets from Economy class to Executive class since this tax amount differs according to each reservation class.

[As of February, 2009]

· British Air Passenger Duty : 40GBP*1 / 50GBP*2 for departure from London. (Payment is not applicable to Upgrade from Premium Economy class to Executive class.)

*1 For tickets issued on/before Nov28, 2008, and/or flights departing from London on/before Oct31, 2009.

*2 For tickets issued on/after Nov29, 2008, and flights departing from London on/after Nov1, 2009.

· International Air Passenger Solidarity Tax : 36 EUR for departure from Paris.